Return Policy

We have a 100% satisfaction guarantee policy.

If you receive a wrong or damaged product, we bear the cost at 100%.

If you change your mind about the product, you can still ship the product back at your own cost. We charge no restocking fees, and you get 100% money back.

You have up to 30 days after receiving your item to ship it back.

You have 14 days after receiving your product to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

You’ll also need the receipt or proof of purchase (mention the order number + the item you want to return in your request)

To start a return, you can contact us at info@medicalartsshop.com

If your return is accepted, we’ll send you instructions on how and where to send your package.

*Items returned to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including custom products (special orders or personalized items) and personal care goods (beauty products). Please get in touch if you have questions or concerns about your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected it. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

• We only offer refunds on the original payment method used to purchase the item.

 *Please note that digital downloads are not refundable nor exchangeable.