Shipping policy
Delivery
Thank you for shopping at www.medicalartsshop.com. Please review our Shipping Policy terms and conditions below:
UPDATED: 2023 NOV 25 (faster delivery time, more tracked items for free)
Shipping Cost:
Worldwide free shipping is still applicable as of November 2023.
Money Back Guarantee:
Shop confidently, knowing that if you're not completely satisfied with your purchase, we offer hassle-free returns for a full refund or replacement.
See our Return Policy for more details.
When will I get my order?
Usually, it takes 0 – 3 business days to fulfill an order.
Shipping time varies by product and by the provided address; on average, it takes
| Region | Estimated Delivery Time |
|---|---|
| USA | 1 - 4 Business days* |
| Canada | 1 - 4 Business days* |
| Worldwide | 4 - 16 Business days* |
*Business days exclude weekends and official holidays.
*This time frame does not apply if the listing specifies otherwise
Delivery = Fulfillment time + shipping time.
Digital Downloads are instant. Please check your junk email folder just in case your receipt was accidentally marked as spam.
More Details About Shipping:
POSTERS and POSTCARDS smaller than 14.5 x 10.5 x 0.8 inches (37 x 27 x 2 cm) will be shipped untracked, free, flat envelope as an "oversized Lettermail."
- Canada: delivery time 2 - 4 days
- USA: 4 - 6 days
- International: 4 - 7 days
It is possible to ship and deliver your products faster and tracked for additional fees. Contact us with the order number after your purchase so we can provide the express shipping quote. Info@medicalartsshop.com
3D anatomical Models and POSTERS LARGER than14.5 x 10.5 x 0.8 inches (37 x 27 x 2 cm) will be shipped tracked, free, as
- Canada: delivery time 1 - 5 days
- USA: 3 - 6 days
- International: 6 - 12 days (some countries' local PO does not include tracking*)
*France and Germany are among the EU countries that do not provide tracking for small packet packages; most items have been confirmed delivered by our clients within 6 - 10 days.
Shipping and delivering your products faster and full tracking for additional fees is possible. Contact us with the order number after your purchase to provide the express shipping quote (It costs around 9 USD). Info@medicalartsshop.com
Purchase & Delivery Process:
- You make the purchase.
- Within minutes, you will receive a confirmation email. If you do not see it in your inbox, please check your junk email folder and add our email address to your contact list or safe sender list to ensure you receive future emails from us.
- Your order will be shipped within 0-3 business days, and you will receive an email with a tracking number once it has been shipped.
- You will receive a text message once your item is delivered (if you provided a phone number at checkout).
Variation of products :
Multiple products may be delivered to you in separate packages from different distribution centers. I appreciate your understanding. (As of NOV 2023, most of our products ship from the same warehouse in Canada.)
If you do not receive your order within the estimated timeframe, please contact us for assistance providing your order number.
www.MedicalArtsShop.com is not responsible for any damage that occurs during shipping. If you received your order damaged or lost after being marked as delivered, please contact the carrier for more information and to file a claim.
If you receive a damaged product during the shipping process, we will gladly offer you a full refund or a free replacement. Please get in touch with us for more information.
Buyer Note: The Buyer is fully responsible for local charges, Imports, customs duties, and taxes in the Buyer's Country. The majority of our products ship from inside Canada and the USA.