We have a 100% satisfaction guarantee policy.
You have 14 days after receiving your product to request a return. You have up to 30 days after receiving your item to ship it back.*
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase (mention the order number + the item you want to return in your request)
To start a return, you can contact us at sales@medicalartsshop.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
*Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the received product is printed incorrectly, damaged or in a bad quality, please contact our Support and attach photos of the errors + clear description. Our team will inspect the errors and have a replacement sent out as soon as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- We only offer refunds onto the original payment method used to purchase the item.
*Please note that digital downloads are not refundable nor exchangeable.
